TERMS AND CONDITIONS
1. Reservations and payments:
confirmed reservations require a deposit (US$500 or as shown on
brochures) per person upon booking. Final payment is due between 60
and 30 days before departure, as shown on invoice or receipt.
Reservations made within 60-30 days of departure are subject to
availability and must be paid in full upon confirmed booking. Late
bookings (within 14 days of departure) may be assessed a charge of
US$125 in-addition to full payment.
in order to keep the lowest possible price, all package tour prices
are based on cash or check payment. Visa, Master Card, and American
Express will be accepted for the air portion (international routing(s)
only) on tour programs. All card payments must be accompanied with a
signed UCCC (Universal Credit Card Charge) form.
2. Cancellation: all
cancellations must be made in writing. The date of the cancellation
shall be the date when written notice is received by Voyages Saigon,
Inc. All tour cancellations will be charged an administrative fee of
US$200. For cancellations made 07 days after the paid deposit, a
cancellation penalty of US$300 plus administrative fee will apply. For
cancellations made within 90 days of departure, a cancellation penalty
of 30% of land package tour
cost (100% for cruises) plus administrative fee will apply; For
cancellations made within 60 days of departure, the following
cancellation fees will apply: 60-46 days prior to departure and after
final payment, 50% of land package tour cost (100% for cruises) plus
administrative fee; 45-31 days
prior to departure and after final payment, 60% of land package tour
cost plus administrative fee; 30-16 days, 70% of land package tour
cost plus administrative fee; 15-03 days, 85% of land package tour
cost plus administrative fee; 02-01 day or no show on departure day,
100% of land package tour cost. All visa fees are non-refundable. No
refund will be made on any unused services of the land package tour.
3. International air tickets:
international (transpacific or transatlantic) flights are ticketed
90-14 days prior to departure, and once ticketed are non-endorsable
and non-reroutable. Any cancellation of international flight ticket(s)
will be charged a penalty according to the concerned airlines’ rules
and policies, plus an administrative fee of US$200.
claims for refunds must be submitted in person or in writing within 30
days of cancellation. No claim will be considered after that date.
Unused travel documents must be submitted with claim. Refund requests
for absences, missed sightseeing, missed meals or other unused
services are not granted.
travel insurance, such as trip cancellation and interruption, lost
baggage, health insurance for medical emergencies is strongly
recommended in order to protect your travel plans. Please ask
Voyages Saigon, Inc. for additional information.
6. Travel documents and visas:
all tour participants must have a valid passport or travel document.
Documentation for non-US citizens is the responsibility of the
individual. All travel documents, as well as compliance with all visa
and custom regulations, are the sole responsibility of tour
participants. Visa fees are or are not included in the package tour
price (as shown on brochures), and vary according to the tour
itinerary. Voyages Saigon, Inc. cannot be held responsible should a
member of the tour be denied or refused a visa by any consulate. In
case of such a refusal, all routine cancellation fees and charges will
be borne by the individual. Additional fees for visa processing will
be incurred for late bookings.
on every tour operated by Voyages Saigon, Inc., hotel accommodations
are based on twin-bedded rooms with private facilities. Single rooms
are limited. Voyages Saigon, Inc. reserves the right to substitute
hotels in the same category.
for every package tour operated by Voyages Saigon, Inc., baggage
allowance is one (01) checked piece per participant, with a weight
limit of 50 pounds, and combined overall dimensions not to exceed 65
inches, plus one (01) carry-on bag with combined overall dimensions
not to exceed 40 inches. On inter-European, inter-Asian and domestic
flights within European and Asian countries, weight is limited to 40
pounds or 20 kilos. Voyages Saigon, Inc. is not responsible for
delay, loss, theft or damage of luggage.
9. Airline seating:
tour participants are requested to contact the airline(s) for seating
assignments 30-14 days prior to departure. Seating is solely under the
control of the carrier(s). Flight delays are the sole responsibility
of the carrier(s).
10. Extra fees:
airport taxes and excess baggage fees are not included in the package
tour price. Also not included are items of personal nature, such as
telephone calls, additional food or beverages, room service, valet or
laundry service, optional activities, and any other items not
mentioned as included.
11. Itinerary variations:
all tours operated by Voyages Saigon, Inc. are planned and booked 12
months or more in advance. Between planning time and the actual tour
operation, Voyages Saigon, Inc. constantly strives to improve each
itinerary and all features to the participant’s advantage, convenience
and enjoyment. During local or national holiday’s abroad, certain
features such as museums, sightseeing tours and shopping may be
limited or unavailable. In such instances, and whenever possible,
itinerary adjustments and substitutions are made to minimize the
inconveniences. Modifications in the day-by-day itinerary may occur,
due to the local conditions and/or operational difficulties beyong the
control of Voyages Saigon, Inc. Also, should it be necessary local
suppliers reserve the right to substitute accommodations, sightseeing
tours, performances, meals etc… with those of equal value and quality,
with no further obligation.
Voyages Saigon, Inc. acts only on behalf of hotels, airlines, its
companies, railroads, cruiselines, its owners, operators or
contractors (all herein called Contractors) providing services in
connection with these package tours, and all coupons, exchange orders,
receipts, invoices, contracts, and tickets issued by Voyages Saigon, Inc. are
issued subject to any and all tariffs, terms and conditions under
which the foregoing or any such services are provided by Contractors. The airlines concerned are not to be held responsible for any act,
omission or event during the time passengers are not aboard their
plane or conveyance. The passenger contract in use by airlines
concerned when issued, shall constitute the sole contract between the
airlines and purchaser of these tours and/or the passengers. In the
absence of negligence on Voyages Saigon, Inc.’s part, it is not
responsible for personal injury or property damage or loss arising out
of the act or negligence of any direct air carrier, hotel or other
person rendering any of the services or accommodations offered
herein. The tour participant agrees to the foregoing, and also agrees
that Voyages Saigon, Inc. shall not be or become liable or responsible
for any loss, injury or default of any person, firm, corporation or
their entity engaged to supply the same. Voyages Saigon, Inc. accepts
no responsibility for losses or expenses due to delays or changes in
air or other services, sickness, weather, strikes, over-bookings,
social and labor unrest, war, terrorist activities, quarantine or any
other causes, actions or omissions, or conditions over which it has no
control. Voyages Saigon, Inc. reserves the right to refuse to accept
or retain any person as a member and participant of a tour at any
time, or to make changes in the itinerary whenever, in its sole
judgment, conditions warrant, or if such changes result from
circumstances beyong the control of Voyages Saigon, Inc., or if it
deems necessary for the comfort, convenience or safety of the
passengers. The tour operator and contractors reserve the right to
change the itinerary at any time. Traveler assumes complete and full
responsibility for, and hereby releases Voyages Saigon, Inc. from
any duty of checking and verifying any and all passport, visa,
vaccination, or entry requirements of each destination, and all
safety and security conditions of such destinations, during the
length of the proposed travel / trip.
The payment(s) for land and/or air and/or cruise
reservation(s) on any Voyages Saigon, Inc.’s tour shall constitute
consent to all provisions in the Terms and Conditions published herein.